Refund policy
30-day returns
Return it for any reason within thirty days of delivery — wrong weight, wrong fit, you just don’t reach for it — for a refund of the purchase price. You can wear it on your walks during the 30-day walk test. Email us for a return authorization first.
How it works: email hello@heftwear.com with your order number. We reply within one business day with the return address (a warehouse in California) and a return label. HEFT Light return shipping is free. On Core and Heavy (33–41 lb boxes) the return label cost is deducted from the refund if you simply change your mind. If the item arrived damaged or defective, we cover it and replace or refund on any vest, your choice. Pack all pouches in the vest. Refunds are issued to the original payment method within 5 business days of the warehouse receiving the return.
90-day defect replacement
Seam splits, buckle fails, pouch leaks within 90 days of delivery under normal use: email photos and we replace it, free. Wear and tear is excluded, as is damage from machine washing or submerging the vest — wipe it clean instead.
Damaged on arrival
Photograph the box and the item and email us within 7 days. We will send a replacement or refund — no need to ship the damaged one back unless we ask.
Wrong weight?
Swap Light for Core or Heavy within the 30 days. Fastest: order the new vest now, email us for a return label for the first, and we refund it when the warehouse receives it. Prefer to wait? Send the first back and order the second once the refund clears. On a swap up to Core or Heavy we waive the return label deduction.